Your wellbeing is our priority

Newpik Responsible Gaming — Your Trusted Partner for Safe Play

Newpik believes gaming should be enjoyable, not stressful. Play responsibly to protect yourself, support your family, and keep your gaming experience something you genuinely look forward to.

18+ Controls Spend Limit Controls Self-Exclusion 24/7 Support
18+
For Adults Only
24/7
Support Services Active
5
Protection Tools Available
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Confidentiality Guaranteed

The Core Pillars of Responsible Gaming

At Newpik, we are committed to keeping gaming a healthy form of entertainment.

Setting a Spend Limit

Set your own daily, weekly, or monthly deposit limit. Once a limit is in place, it cannot be increased easily — this is by design, to protect you.

Time Limits & Reminders

Set a limit on how long you play. Once that time is up, Newpik will remind you to take a break. Build healthier habits, one session at a time.

Self-Exclusion

You can self-exclude for a set period whenever you feel the need. From 7 days to permanently — the decision is entirely yours.

Gaming History Review

View a detailed history of all your bets, wins, losses, and spending at any time. Analyze your habits and make informed decisions.

Minor Protection Measures

Newpik enforces a strict age verification process. No one under 18 can register or play on our platform — that is our commitment.

Professional Support Services

If you have any concerns about gaming, our trained support team is always here to help — with complete confidentiality.

1 What We Mean by Responsible Gaming

Responsible gaming at Newpik is more than following rules — it is a mindset, a habit that keeps gaming a positive part of your life. Whether it is online gaming, casino, or betting, the experience is only truly enjoyable when you are in control.

Responsible gaming means deciding in advance how much time and money you are willing to spend, being prepared to accept losses, and treating gaming as entertainment rather than a source of income. When that balance breaks down, problems begin.

Newpik believes a happy, healthy player is the best player. That is why we have built tools into our platform to help you stay in control at all times. On this page, you will find everything you need to know about responsible gaming.

Please note: Gaming is for entertainment. If playing is affecting your mental wellbeing or financial stability, seek help now.

2 Warning Signs of Problematic Gaming

We do not always notice when gaming shifts from a habit into an addiction. Watch for the signs below — if you or someone close to you shows several of these, take action without delay.

Continuing to play in an attempt to recover lost money
Hiding gaming activity from family or friends
Feeling restless or irritable when unable to play
Spending more time or money than intended
Borrowing money or using household funds to gamble
Neglecting work, studies, or relationships
Repeatedly returning to gaming despite attempts to stop
Thinking about gaming constantly and struggling to focus on anything else
Warning: If more than 3 of the above signs apply to you, it may indicate problematic gaming. Please reach out to our support team.

3 Take a Self-Assessment

Answer the questions below honestly. This is not a test — it is simply a way to become more aware of your own habits.

1
Are you spending more money on gaming than you planned?
2
Is gaming affecting your sleep, eating, or work?
3
After a loss, do you find yourself thinking "just one more round and I will win it back"?
4
Have your family or friends expressed concern about your gaming?
5
Do you feel restless or irritable when you cannot play?
6
Have you ever tried to stop gaming but could not?
If you answered "Yes" to 3 or more questions, use Newpik's protection tools or contact our support team. We are here to help, without judgment.

4 Newpik's Safety Tools

Newpik has built several effective safety tools into its platform to help you stay on track with responsible play. You can access all of these tools at any time from your account settings.

Deposit Limit

Set your own maximum deposit limits for daily, weekly, and monthly spending.

Session Timer

Set a time limit for each gaming session and take breaks on schedule.

Reality Check

Automatic pop-ups will appear at regular intervals to remind you how long you have been playing and how much you have spent.

Cooling-Off Period

Temporarily suspend your account to take a break from gaming for a few days.

Self-Exclusion

The option to block your account on a long-term or permanent basis.

Loss Limit

Gaming will automatically pause once you have lost a set amount.

5 Limit-Setting Guidelines

Setting limits is the most effective step toward responsible gaming. On Newpik, you can set the following types of limits:

Limit Type Duration Effective from Rules for Changes
Deposit Limit Daily / Weekly / Monthly Immediate Can be decreased immediately; increasing requires a 24-hour waiting period
Loss Limit Daily / Weekly / Monthly Immediate Can be decreased immediately; increasing requires a 7-day waiting period
Session Time Limit In each session From the next session Changes possible at any time
Wager Limit Daily / Weekly Immediate Can be decreased immediately; increasing requires a 24-hour waiting period
Decreasing a limit always takes effect immediately. Increasing a limit, however, is subject to a waiting period for security reasons. This is done to keep you protected.

6 Self-Exclusion Process

Self-exclusion is the most powerful protection tool available. If you feel you need a short break or a long-term pause from gaming, this is the step to take.

1
Go to Account Settings

After logging in, go to the "Responsible Gaming" section in your account settings.

2
Select Self-Exclusion

Choose your preferred duration — 7 days, 1 month, 6 months, 1 year, or permanent.

3
Verify Identity

Complete a quick verification process to confirm your identity for security purposes.

4
Confirm

Once the request is confirmed, your account will be suspended immediately. No bets or deposits will be possible during this period.

5
Get Support

During your exclusion period, our support team can connect you with professional help resources if needed.

Important: Your account cannot be reactivated during the self-exclusion period. For permanent self-exclusion, the account will be closed for good and cannot be reversed.

7 The Role of Family & Loved Ones

Gaming addiction affects not just the individual, but the entire family. If you feel a family member or friend may be struggling with problematic gaming, take the following steps:

  • Approach the conversation with empathy rather than confrontation. Instead of saying "You are addicted," say "I am worried about you."
  • Use specific examples to explain how gaming is affecting family life, work, or finances.
  • Encourage them to seek professional help. Rather than trying to handle it alone, reach out to a specialist.
  • Enable parental controls on gaming devices at home to prevent minors from gaining access.
  • Seek support for yourself too — as a family member of someone with a gaming addiction, your mental health matters just as much.
  • You can submit a request to close a family member's account using Newpik's third-party exclusion feature.
Family support is the greatest strength in overcoming a gaming addiction. Stay by their side with love and patience.

8 Support & Contact

Newpik is always here for you. Reach out to us for any support related to responsible gaming — complete confidentiality is guaranteed.

Email Support
Response within 2–5 business days
Live Chat
Live Chat on Platform
24/7 Active Support

To learn more about responsible gaming, visit our FAQ Page View or Terms and Conditions Read.

Keep in mind: Asking for help is not weakness — it takes courage. At Newpik, your wellbeing is our top priority.

Frequently Asked Questions

Answers to the most frequently asked questions about responsible gaming.

Decreasing a limit takes effect immediately. However, increasing a limit is subject to a waiting period of 24 hours to 7 days — this is intentionally built in to protect you.

No, self-exclusion does not affect your balance. It remains fully secure and, once the exclusion period ends (except for permanent exclusion), you can withdraw as normal.

Email us at [email protected]. You can request closure of the relevant person's account through third-party exclusion. We will act swiftly and with complete confidentiality.

Yes, age verification is carried out during Newpik registration using a National ID or Birth Certificate. The KYC process makes it impossible for anyone under 18 to create an account.

At set intervals (for example, every 30 minutes), you will see a pop-up showing your total session time, wins and losses, and the option to take a break.

Join Newpik — Play Responsibly, Stay Happy

Join millions of Bangladeshi players on a trusted platform today and enjoy safe gaming.

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